Return and Refund Policy

REFUND OPTIONS & TERMS
After purchase, Overland Industries has a standard 30 day Return Policy on most products. This does not include any custom orders or powdercoated parts. Please contact us via email at sales@overland-industries.com using RMA (your order number) as the subject line to help us expedite this process for you. 

RETURN SHIPPING
Once your return has been discussed with our team, if it is accepted, you will receive an acknowledgement as well as an email with a return label. 

REFUNDING 
Once the part(s) has been returned you can expect a refund to the original payment method. This timeframe can vary due to credit card company policy and/or affirm/paypal procedures but typically takes between 10-30 days.

RETURN FEES
Custom orders or powdercoat parts cannot be cancelled after the order has been placed, please be certain all color and part options are correct prior to completing the purchase.  If you have any questions please email or message us prior to clicking "order". Seriously, we're happy to answer questions and help you pick out the perfect part for your build. 

DISPUTE RESOLUTION PROCESS
Although we make every effort to hit timelines for both order completion and shipping, the reality is that sometimes issues can arise that are outside of our control. We ask that you contact us at sales@overland-industries.com during regular business hours and allow us to hear your grievance and take action to rectify the situation for you. If this is an emergency, truly an emergency, you can send a text message to the shop phone 785.802.5900 during or after business hours and either Robert or Michael will reply as soon as possible. No contact with us, a threatening email (yes it has really happened) followed by filing a dispute with your payment institution is not an acceptable way to conduct business. If you're frustrated, reach out, we're here to help.